Shipping policy
Shipping & Returns Policy
DELIVERIES OVER £349
- Free Of Cost
- £49.00 Delivery
- £79.00 Delivery
- Call To Check the Cost
DELIVERIES UNDER £349
LARGE ITEMS
Beds, Laminate Flooring, Headboards, Mattresses
- £29.99
- £39.99
- £49.99
Call Us On 01282 614 323
SMALLER ITEMS
Beds, Laminate Flooring, Headboards, Mattresses
- FREE
- £12.50
- £19.99
Call Us On 01282 614 323
DELIVERY TERMS
LARGE ITEMS
Large items are transported directly to your home by our two-man delivery team, in which case the furniture is carried into your Room of choice by trained delivery staff. For some larger and/or heavier items, and for some products that are not dispatched from our central warehouse we may only offer Curbside delivery on a pallet.
SMALLER ITEMS
Smaller items may be delivered by a parcel service. For multiple purchases under the value of £349, you will only be charged once at the highest valued delivery. For multiple purchases, all items are generally delivered together but on occasions, where it is necessary, we will make more than one delivery which is solely dependent on the supplier/manufacturer and stock availability.
KEEPING ASSEMBLY COSTS TO A MINIMUM
DELIVERED WITH CARE
We recognize that furniture assembly can be a complex and stressful undertaking. That's why we provide professional assembly services at an additional cost, which is separate from our delivery charges. You can relax and leave the assembly to our friendly home delivery specialists.
- Deliver your new furniture to the room of your choice
- Unpack, assemble, and position your furniture where you want it
- Remove and recycle any leftover packaging
As some of our furniture items do not have an assembly service offered, you can still call 01282 614323, chat, or e-mail us before placing an order and we can advise on assembly costs where possible. We will try and keep the assembly costs to a minimum but will depend on your location and items.
ASSEMBLY INSTRUCTIONS
PROVIDER CLEARANCE SPACE
Please make as much space as possible in the room before the arrival of our team. Some of the furniture & wardrobes need to be built flat on the floor, but as standard minimum clearance needed for furniture & wardrobe height: +15cm, wardrobe width, +30cm, wardrobe depth, +100cm. In some cases, wardrobes need less clearance, but please contact us beforehand with the furniture or wardrobe name.
PREPARE THE ROOM
If the room is not ready, our team has the right to refuse installation and reschedule for the next convenient date and a secondary visit will be charged depending on the delivery area& order size.
USE CORRECT MEASUREMENTS
If a wardrobe does not fit into the room due to the customer’s measuring error, and we have not attended the property, it will be classed as a return. This will incur charges which will be deducted from the refund if cancellation occurs. For made to measure items look under our returns & cancellations policy
ESTIMATED DELIVERY TIME
We aim to deliver stock items within 1-7 working days, however, it might take up to 14 working days depending on your location and may take another few days if you have chosen assembly. Delivery times will vary according to the product being in stock and up to 12 weeks depending on the manufacturers lead time and how busy they are.